The Government has announced that New Zealand will be moving to Alert Level 3 at 11.59pm on Monday 27 April 2020.
While at Alert Level 3, travel is allowed for the following essential personal movement in your area:
For more information of where and when you are permitted to travel go to covid19.govt.nz
Public transport will continue to be free while we are at Alert Level 3. Those travelling on public transport should avoid peak times unless it is necessary, such as going to work or school. This is to ensure that two metres of physical distancing between staff and customers can be maintained.
AT has taken numerous measures to help keep customers safe on our network and maintain effective and safe public transport services for our customers, these include:
While public transport will still be free during Alert Level 3, we strongly recommend that you register your AT HOP card to help with contact tracing should it be required.
This will also allow us to monitor passenger numbers and make fast adjustments to services if required due to changes in demand. We are working to make those changes as quickly as possible and suggest customers refer to the information on AT’s COVID-19 page and plan their journey ahead.
Be mindful that the Government’s advice continues to be that the best defence against COVID-19 is to limit our interactions with others.
Under Alert Level 3, Aucklanders must continue to stay within their household bubbles whenever they are not at work, at school, going to the supermarket, for medical reasons, or exercising.
Total Mobility will have reduced fares for eligible users requiring essential travel. In most cases, this means travel will be free.
Reducing fares for the more than 22,800 active customers who use Total Mobility services is a way to help ensure that you can access essential services and those people working in essential services can get to work.
This change will be in place until 30 June 2020, however it may be reviewed if the Alert Level is reduced to Level 2 or Level 1.
The Total Mobility scheme supports people who cannot use public transport to travel, all or some of the time. More information on Total Mobility can be found at at.govt.nz/bus-train-ferry/accessible-travel/total-mobility-scheme
Some of our customer service centres will remain closed so we can keep a safe physical distance (at least two metres) between our staff and customers. During this time, we recommend customers use self-service options such as ordering an AT HOP card online.
Journey planning can also be done via the AT website or AT Mobile app. Our call centres remain open and customers can speak to us 24/7 by calling 09 366 4467.
If you’re unable to access self-service options, the following customer service centres will be open but will have reduced staff numbers (see our website for opening hours):
Roads will become busier throughout Auckland during Alert Level 3 than they have been for the past four weeks. This is because:
It’s important for Aucklanders to remain safe and be aware of other road users while walking, cycling or using personal vehicles for their essential movement. Take extra caution as you return to the road and always keep within the speed limit. Again, public transport is accessible at Alert Level 3 and can be used to avoid disruption on the road network.
For now, parking in AT buildings and on-street will continue to be free and with no time restrictions in Auckland. However, we are currently reviewing this. We will provide more details at the appropriate time and plenty of notice will be given to Aucklanders.
Leisure boating and activities on the water such as jet skiing are still not allowed under Alert Level 3.
If you are walking or cycling, make sure you continue to maintain a two-metre distance from other people and their ‘bubbles.’
Under Alert Level 3, we will be able to restart planned work such as resealing of roads and footpath repairs.
Our essential maintenance activities such as fixing potholes and clearing of blocked drains will also continue.
AT is preparing to reopen 160 construction sites. We have used the time in lockdown to work with our contractors and the wider industry to ensure the safest approach.
Each site has developed a Health and Safety Plan based on Ministry of Health Guidance and industry best practice:
Office-based staff will largely continue to work from home while we are at Alert Level 3, although more people will be moving around the network as more services and construction work restarts across Auckland. Face-to-face meetings, whether at our offices or at other locations, will still not be held and wherever possible we will continue to use online meeting options.
We know this is a challenging time for us all. We ask that people be understanding and patient of everyone else who is in the same situation.
And remember, please travel only if necessary.