Warehouse & Service Assistant – Penrose, Auckland, New Zealand

About PM-International
PM-International is Europe’s largest retail distribution company in the health, fitness, and beauty sector. Ranked #6 in the DSN Top 100 companies worldwide, we have set the highest standards in the development, manufacturing, and distribution of premium products for over 31 years—and we continue to grow every day.

Our mission is peak performance: combining creativity and state-of-the-art science to achieve worldwide market leadership in high-quality health, fitness, and beauty products. Our products improve the quality of life for countless people, supporting healthier, fitter lifestyles around the globe.

The Role
We are seeking an organized, dynamic, and enthusiastic Warehouse & Service Assistant to join our team in Penrose, Auckland. In this role, you will be a key part of our warehouse operations, ensuring that orders are accurately picked, packed, and dispatched on time. You will also provide excellent customer service by responding to inquiries, managing returns, and assisting both internal teams and customers to maintain smooth and efficient operations. Your contribution will help keep our warehouse organized, safe, and productive while supporting the overall success of PM-International in New Zealand.

Responsibilities

Receive, unload, inspect, and process incoming inventory and supplies to ensure accuracy and quality

Pick, pack, and dispatch orders efficiently, ensuring products are handled with care

Maintain a clean, organized, and safe warehouse environment, including proper storage and labeling of stock

Assist with regular stock-taking, inventory management, and reporting discrepancies

Provide outstanding customer service, including:

Responding promptly to phone and email inquiries

Processing customer orders accurately

Managing returns, exchanges, and refunds professionally

Assisting customers with product questions and concerns

Coordinate with internal teams to ensure smooth warehouse operations and timely order fulfillment

Monitor stock levels and communicate shortages or overages to the relevant teams

Support continuous improvement initiatives to enhance efficiency and customer satisfaction

What We’re Looking For

Relevant experience in warehousing, logistics, or customer service

Strong attention to detail and the ability to work accurately under pressure

Excellent problem-solving skills and a proactive approach to task completion

Exceptional communication and interpersonal skills, with the ability to handle customer inquiries professionally

Familiarity with inventory management systems and warehouse operations

A positive, team-oriented attitude with a willingness to contribute to a collaborative environment

Experience in delivering high-quality customer service in fast-paced settings

Join Us
PM-International New Zealand is dedicated to empowering our customers to live healthier, more fulfilling lives. Be part of a growing, globally recognized company and contribute to our continued success.

Apply now for this exciting opportunity to become our new member!
Send your CV today via email - mj.park@pm-international.nz

Applicants must hold a valid visa to work. Proficiency in additional languages (especially Chinese) is an advantage to assist with diverse customer inquiries.