If you wish to return your order due to a fault or a damage in the product simply contact us and we will offer to exchange or refund.
No, this is not possible
If you have received a product that you have not ordered, let us know. We will offer a complete refund or an exchange at no additional delivery costs.
You are eligible for a complete refund or an exchange if the product is faulty or damaged. However you will be considered as having accepted the products unless you have notified us within 5 days after receipt of the products.