AT HOP Technical Outage
AT is currently experiencing issues with its AT HOP services. During this period, you can continue to catch buses, trains and ferries. You should still tag on and off when travelling.
The issue is impacting top-ups and other HOP card services. Our staff and operators will ensure you are still able to travel, even if your HOP card is unable to be topped-up.
This issue has arisen from a cyber incident to part of our AT HOP system. At this point in time we believe the incident is isolated to one part of our system and that no personal or financial data has been accessed.
AT takes cyber security extremely seriously, we have activated our security protocols and are working with our expert partners to resolve the issue as quickly as possible, however we anticipate it may take until early next week to fully restore these services.
We will keep you updated as we progress this work.
Services affected:
• Online top ups, as well as other AT HOP services using MyAT HOP on our website, is currently unavailable.
• Existing auto top ups will still work, but there will be a delay in the payment being processed.
• Ticket and top up machines are only accepting cash payments. Transactions using Eftpos/credit cards are unavailable. Some machines may not be working.
• AT customer service centres will have limited functionality and may only be able to accept cash payments.
• AT HOP retailers are unable to top up HOP cards or process other AT HOP services like loading concessions.