Southern Cross Travel Insurance says 32 per cent of claims since February, when Omicron hit our shores, have been for Covid-19

Southern Cross Travel Insurance says 32 per cent of claims since Febru…

0 개 733 KoreaPost

211d851498faf244eba5281268ae3e28_1656536291_9386.jpg

 

Today, Southern Cross Travel Insurance has revealed the impact the Omicron variant has had on its business since travel picked up as the borders reopened in late February 2022. For many New Zealanders Covid-19 is something we've started to put behind us, but for the travel insurance sector it is still very much alive.

 

The Omicron variant has caused travellers to cancel trips and delay their travel plans to see friends and family, resulting in a steady flow of Covid-19 claims.

 

Jo McCauley, CEO, Southern Cross Travel Insurance, disclosed that since the beginning of February 2022, Covid-19 claims have made up 32 per cent of the total claims received across its TravelCare (international) and Domestic travel insurance products in New Zealand. The average amount paid per claim is sitting at $1,943. Interestingly, the average claim paid for domestic travel sits at $2,164 while international claims average $1,884.


 

 

The majority of Covid-19 claims received by Southern Cross were for travel cancellation and interruptions that occurred when customers contracted Covid-19 while on their holiday.

 

"We launched Covid cover in August 2021 because we knew this was important for customers, especially in this new environment where peace of mind is paramount. Our recent Future of Travel research shows nearly three quarters (72 per cent) of New Zealand travellers now rank a level of Covid-19 cover in their top three most important features of travel insurance, and we're pleased to be able to offer a good value policy which delivers support when our customers need it.

 

"It's fair to say the combination of the opening of the borders coupled with the Omicron variant has presented a substantial operational challenge to our business of late. Our sales and service and claims teams have been managing a significant number of enquiries from customers who are naturally more concerned about how Covid could impact their future travel plans.

 

"We've also received a significant volume of enquires and claims from those who have actually had their trip impacted by being diagnosed with Covid, and our own team certainly hasn't been immune to the virus. So, all of this has meant that it's been challenging for our customers to reach us, but please bear with us. Our team is doing their absolute best to support our customers as quickly as possible."

 

Southern Cross has also revealed the top three destinations which have experienced the largest number of Covid-19 related claims from Southern Cross customers. Taking out the number one spot is Australia, followed by the United Kingdom, with the Cook Islands coming in third.

 

McCauley said, although customer claims are being accepted by Southern Cross, some are declined. It always pays to check the terms and conditions of any policy. The most common reasons are:

  • Being diagnosed with Covid-19 while travelling to a destination the Ministry of Foreign Affairs and Trade (MFAT) has classified as a level 3 or 4 travel advisory due to the risks of Covid-19. If travellers choose to visit a destination or a region that has a level 3 or 4 travel advisory in place before they travel to the area, it is unlikely that travel insurance policies will cover any event that is related to the reason why that advisory was put in effect.
  • The insured customer wasn't diagnosed with Covid-19 themselves and was just a close or household contact which is not covered under the policy.
  • The insured party decided to cut short their journey after catching Covid-19 even though the remainder of the journey was not affected by Covid-19. It's important to remember Covid-19 cover only covers you for travel changes and cancellations caused as a direct result of contracting Covid-19. It doesn't cover changes to the journey based on personal preference or peace of mind.

 

Despite it being an incredibly challenging time for the travel industry, McCauley acknowledged there have been some positives to emerge from the pandemic. "We're certainly starting to see our customers engage a lot more with their travel insurance policy."

"We're experiencing customers phoning us up a lot more than they used to, asking us a lot more detailed and hypothetical questions about what would occur in a certain situation. It's fantastic to see that customers are really digging into the details of the plain-English policy they're buying. This shows us that they value travel insurance and they're taking the time to understand how their travel insurance will cover them. I'm really hoping that this is a trend that we'll see continue."

For more information, please visit www.scti.co.nz

ENDS


Sourec: Southern Cross Travel Insurance

3,805 community cases; 466 hospitalisations; …

댓글 0 | 조회 111 | 19시간전
Today we are reporting 3,805 community cases, 466 current hospitalisations.The seven-day rolling average of community case numbers today is 3,876 – la… 더보기

4,540 community cases; 473 hospitalisations; …

댓글 0 | 조회 203 | 2일전
Today we are reporting 4,540 community cases and 473 current hospitalisations.The seven-day rolling average of community case numbers today is 3,928– … 더보기

4,489 community cases; 496 hospitalisations; …

댓글 0 | 조회 70 | 3일전
Today we are reporting 4,489 community cases and 496 current hospitalisations.The seven-day rolling average of community case numbers today is 3,975 –… 더보기

7,297 flu vaccines administered in the last w…

댓글 0 | 조회 71 | 3일전
Influenza vaccines administered in New ZealandThe numbers as at 13 August 20227,297 flu vaccines administered across New Zealand in the past week, bri… 더보기

Latest OCR rise may not hit mortgage rates

댓글 0 | 조회 371 | 3일전
As expected the Reserve Bank (RBNZ) delivered another 0.5% increase in the official cash rate (OCR)today, taking it to 3% – the highest level since Se… 더보기

Search and rescue: important upgrades of NZ s…

댓글 0 | 조회 72 | 4일전
Better response for distress beacons in 30m square km of SW PacificImportant upgrades at New Zealand’s search and rescue satellite Earth station begin… 더보기

4,811 community cases; 533 hospitalisations; …

댓글 0 | 조회 108 | 4일전
Today we are reporting 4,811 community cases and 533 current hospitalisations.The seven-day rolling average of community case numbers today is 4,073 –… 더보기

Turning point for profitable resales as gains…

댓글 0 | 조회 125 | 4일전
The resale performance of residential real estate has reached a turning point, CoreLogic NZ’s latest Pain & Gain report shows, with Q2 figures rev… 더보기

Who are the best Broadband, Power and Mobile …

댓글 0 | 조회 154 | 4일전
Recognising excellence, leadership and innovation in the New Zealand utility sectors, the NZ Compare Awards are back for the 6th year and in response … 더보기

Auckland’s local elections candidates confirm…

댓글 0 | 조회 77 | 4일전
462 Aucklanders have successfully lodged their nominations to stand in the local elections. Yes, the race has officially begun as nominations for Auck… 더보기

3,387 community cases; 536 hospitalisations; …

댓글 0 | 조회 88 | 5일전
Today we are reporting 3,387 community cases and 536 current hospitalisations.The seven-day rolling average of community case numbers today is 4,230 –… 더보기

2,618 community cases; 557 hospitalisations, …

댓글 0 | 조회 143 | 6일전
Today we are reporting 2,618 community cases, 557 current hospitalisations and 15 patients in ICU.The seven-day rolling average of community case numb… 더보기

3,650 community cases; 546 hospitalisations; …

댓글 0 | 조회 134 | 7일전
Today we are reporting3,650community cases and546current hospitalisations.The seven-day rolling average of community case numbers today is4,418– last … 더보기

Food prices increase 7.4 percent annually

댓글 0 | 조회 101 | 7일전
Food prices were 7.4 percent higher in July 2022 compared with July 2021, Stats NZ said today.In July 2022, the annual increase was due to rises acros… 더보기

4,126 community cases; 549 hospitalisations; …

댓글 0 | 조회 77 | 8일전
Today we are reporting 4,126 community cases and 549 current hospitalisations.The seven-day rolling average of community case numbers today is 4,581. … 더보기

Fourth Monkeypox case

댓글 0 | 조회 166 | 8일전
Manatū Hauora – Ministry of Health and Te Whatu Ora – Health New Zealand are today reporting a fourth case of Monkeypox in New Zealand.The person, who… 더보기

4,818 community cases; 571 hospitalisations; …

댓글 0 | 조회 103 | 9일전
Today we are reporting 4,818 community cases and 571 current hospitalisations.The seven-day rolling average of community case numbers today is 4,750. … 더보기

5,169 community cases; 599 hospitalisations; …

댓글 0 | 조회 68 | 9일전
Today we are reporting 5,169 community cases and 599 current hospitalisations.The seven-day rolling average of community case numbers today is 4,938. … 더보기

5,939 community cases; 634 hospitalisations; …

댓글 0 | 조회 73 | 2022.08.09
Today we are reporting 5,939 community cases and 634 current hospitalisations.The seven-day rolling average of community case numbers today is 5,120. … 더보기

4,006 community cases; 654 hospitalisations; …

댓글 0 | 조회 104 | 2022.08.08
Today we are reporting 4,006 community cases and 654 current hospitalisations.The seven-day rolling average of community case numbers today is 5,288. … 더보기

3,302 community cases; 606 hospitalisations; …

댓글 0 | 조회 284 | 2022.08.07
Todaywe are reporting 3,302 community cases and606current hospitalisations.The seven-day rolling average of community case numbers today is 5,441 – la… 더보기

4,790 community cases; 648 hospitalisations; …

댓글 0 | 조회 218 | 2022.08.06
Todaywe are reporting4,790community cases and648current hospitalisations.The seven-day rolling average of community case numbers today is 5,608 – last… 더보기

5296 community cases; 605 hospitalisations; 1…

댓글 0 | 조회 129 | 2022.08.05
Today we are reporting 5,296 community cases and 605 current hospitalisations.The seven-day rolling average of community case numbers today is 5,812 –… 더보기

6,152 community cases; 663 hospitalisations; …

댓글 0 | 조회 129 | 2022.08.04
Today we are reporting 6,152 community cases and 663 current hospitalisations.The seven-day rolling average of community case numbers today is 6,142 –… 더보기

Consents for homes still high, but down for s…

댓글 0 | 조회 309 | 2022.08.03
In the year ended June 2022, there were 50,736 new homes consented, up 14 percent from the year ended June 2021, Stats NZ said today.“The year ended J… 더보기

Annual wage inflation rises to 3.4 percent

댓글 0 | 조회 347 | 2022.08.03
Wage inflation, measured by the labour cost index (LCI), was 3.4 percent in the year ended June 2022, while average ordinary time hourly earnings rose… 더보기

6440 community cases; 704 hospitalisations; 1…

댓글 0 | 조회 209 | 2022.08.03
Today we are reporting 6,440 community cases and 704 current hospitalisations.The seven-day rolling average of community case numbers today is 6,355 –… 더보기

Property values fall at fastest pace since th…

댓글 0 | 조회 255 | 2022.08.03
CoreLogic's House Price Index (HPI), which is the most robust measure of property value change in the market, shows that the current market downturn b… 더보기

7,113 community cases; 738 hospitalisations; …

댓글 0 | 조회 91 | 2022.08.02
Today we are reporting 7,113 community cases and 738 current hospitalisations.The seven-day rolling average of community case numbers today is 6,683 –… 더보기

5,312 community cases; 759 hospitalisations; …

댓글 0 | 조회 94 | 2022.08.01
Today we are reporting 5,312 community cases, 759 current hospitalisations.The seven-day rolling average of community case numbers today is 6,990.Ther… 더보기

4,238 community cases; 806 hospitalisations; …

댓글 0 | 조회 91 | 2022.07.31
Today we are reporting 4,238 community cases, 806 current hospitalisations.The seven-day rolling average of community case numbers today is 7,183.As a… 더보기

6,232 community cases; 769 hospitalisations; …

댓글 0 | 조회 280 | 2022.07.30
Today we are reporting 6,232 community cases, 769 current hospitalisations.The seven-day rolling average of community case numbers today is 7,405As at… 더보기

Appointment of Markerita Poutasi as National …

댓글 0 | 조회 98 | 2022.07.29
Te Whatu Ora – Health New Zealand has today announced the appointment of Markerita (Meg) Poutasi as National Director, Pacific Health.Announcing this … 더보기

Auckland welcomes first Māori/Pasifika operat…

댓글 0 | 조회 108 | 2022.07.29
Residents who live in Onehunga and its neighbouring suburbs can now do their part to help reduce the amount of waste going to landfill with the openin… 더보기

7,605 community cases; 799 hospitalisations; …

댓글 0 | 조회 279 | 2022.07.29
Today we are reporting 7,605 community cases, 799 current hospitalisations.The seven-day rolling average of community case numbers today is 7,618.Ther… 더보기

7,627 community cases; 827 hospitalisations; …

댓글 0 | 조회 246 | 2022.07.28
Today we are reporting 7,627 community cases, and 827 current hospitalisations.The seven-day rolling average of community case numbers today is 7,776T… 더보기

21,182 flu vaccines administered in the last …

댓글 0 | 조회 67 | 2022.07.28
Influenza vaccines administered in New ZealandThe numbers as at 22 July 202221,182 flu vaccines administered across New Zealand in the past week, brin… 더보기

One million people aged 65+ by 2028

댓글 0 | 조회 122 | 2022.07.28
The number of people aged 65 years or older (65+) living in New Zealand is likely to hit 1 million by 2028, Stats NZ said today.Population projections… 더보기

Te Whatu Ora media release - Get a hepatitis …

댓글 0 | 조회 68 | 2022.07.28
Get a hepatitis C test on World Hepatitis Day to put your worries behind youNew Zealanders at risk of hepatitis C should make sure to get a quick and … 더보기

8,730 community cases; 808 hospitalisations; …

댓글 0 | 조회 343 | 2022.07.27
Today we are reporting 8,730 community cases, and 808 current hospitalisations.The seven-day rolling average of community case numbers today is 8,111.… 더보기

Multiple challenges to test NZ's declining ma…

댓글 0 | 조회 212 | 2022.07.27
The combination of sharply rising interest rates and the large wave of refinancing of existing mortgages that will occur over the next year is set to … 더보기

9,256 community cases; 822 hospitalisations; …

댓글 0 | 조회 335 | 2022.07.26
Today we are reporting 9,256 community cases, and 822 current hospitalisations.The seven-day rolling average of community case numbers today is 8,335.… 더보기

6,910 community cases; 836 hospitalisations; …

댓글 0 | 조회 289 | 2022.07.25
Today we are reporting 6,910 community cases, 836 current hospitalisations, and 16 deaths.The seven-day rolling average of community case numbers toda… 더보기

5,535 community cases; 720 hospitalisations; …

댓글 0 | 조회 314 | 2022.07.24
Today we are reporting 5,535 community cases, 720 current hospitalisations, and 14 deaths.The seven-day rolling average of community case numbers toda… 더보기

7,746 community cases; 759 hospitalisations; …

댓글 0 | 조회 274 | 2022.07.23
Today we are reporting 7,746 community cases, 759 current hospitalisations, and 22 deaths.The seven-day rolling average of community case numbers toda… 더보기

8,728 community cases; 759 hospitalisations; …

댓글 0 | 조회 256 | 2022.07.22
Today we are reporting 8,728 community cases, 759 current hospitalisations, and 26 deaths.The seven-day rolling average of community case numbers toda… 더보기

Greenhouse gases increasing but still below p…

댓글 0 | 조회 100 | 2022.07.22
Seasonally adjusted greenhouse gas (GHG) emissions increased 1.1 percent (205 kilotonnes) in the December 2021 quarter from the September 2021 quarter… 더보기

9,953 community cases; 767 hospitalisations; …

댓글 0 | 조회 291 | 2022.07.21
Today we are reporting 9,953 community cases, 767 current hospitalisations, and 32 deaths.The seven-day rolling average of community case numbers toda… 더보기

29,435 flu vaccines administered in the last …

댓글 0 | 조회 107 | 2022.07.21
Influenza vaccines administered in New ZealandThe numbers as at 16 July 202229,435 flu vaccines administered across New Zealand in the past week, brin… 더보기

Construction costs rising at the fastest pace…

댓글 0 | 조회 287 | 2022.07.21
CoreLogic NZ’sCordell Construction Cost Index (CCCI)for Q2 2022 showed national residential construction cost pressures have continued to escalate, wi… 더보기