In July, more than 210,000 households in north and west Auckland moved to the same recycling service as other parts of the region.
“This is the largest bin roll-out in New Zealand and on the whole residents have effortlessly transitioned to the new service,” says Waste Planning Manager Parul Sood.
“It can take up to three cycles before people get used to a change like this. Areas having some trouble with the new system are visited by our Waste Wise advisors to provide additional support.”
Contact the council if your bin hasn't arrived
If you live in Rodney, Hibiscus Coast, North Shore and Waitākere and you haven’t received a new recycling wheelie bin, contact Auckland Council (if you haven't already done so).
“We’ve had a few teething issues, with some properties – particularly those that are new and were rated as vacant land – not receiving their new wheelie bins. This is less than 4 per cent of the entire roll-out but we appreciate this is inconvenient for the residents affected."
If you haven’t received your new recycling bin and you’ve already got in touch then we’re processing your request and we will get you a bin as soon as we can. If you haven’t notified us please email recycle@aucklandcouncil.govt.nz or call 09 301 0101.
“We’re now approaching usual levels of participation and we’d like to thank residents for their patience and cooperation during this changeover period.”
Text reminders a success
A text message trial set up for the roll-out has proved a hit. More than 44,000 people signed up for a reminder of their new recycling day.
If you live in the roll-out area just text your address to 3169 to receive a reminder.
Please: no plastic bags in your recycling
The new recycling bin is larger and allows for co-mingling. Paper and cardboard can now both go in the recycling bin and Tetra Pak® can also now be recycled. Please remember not to put plastic bags in your recycling.
Find out more
Find out more about our waste-minimisation programme at Make the Most of Waste