Delivery, Exchange and Returns

The items are shipped from Merchants.

Delivery times and costs are set by Merchants and, therefore vary depending on which Merchant you are buying from. After placing your order, you will be able to track its progress on my account which will either display the progress of your order, or provide a link to the relevant carrier’s site (on which you can check your order’s progress).

To ensure successful delivery, you must provide a delivery address where someone will be present during business hours. The Merchant will not be liable for late delivery where attempted delivery has occurred on or before the relevant delivery timeframe.

Where you have selected pick up items, the Merchant will notify you when your order is ready, and you will have 10 working days to collect it. If you believe you are unable to collect your order in 10 working days you will have to contact the Merchant to discuss for further schedule.

Refund

You are eligible for a complete refund if the product has been damaged or is not the one you have ordered. You will be considered as having accepted the products unless you have notified us within 5 days after receipt of the products.

Restricted returns

Not applicable for items that have restrictions and exceptions resulting from New Zealand Copyright laws and health and safety issues. That means a refund or exchange is only available for the following products if that product is defective:

Mobile Phones
Music CDs and Tapes
DVDs
PC and Gaming Console Software
Software
Confectionery
Consumables
Underwear – swimwear
Jewellery (earrings/earring charms, rings/toe-rings)
Personal Care Items
Health and Beauty products
Any item where there may be hygiene considerations
Headphones
Printer cartridges (when packaging is opened)
VR headsets
Wearables items i.e. watches

NOTE: These products are still guaranteed under the Consumer Guarantees Act

Refunds for the cases stated above are only accepted on the condition that labels and tags are intact and the products have not been in use. You must return the free gift (if received) in its original condition along with your returning item in order to be eligible for a refund.

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold on k-shop (www.nzkoreapost.com, shop.nzkoreapost.com) websites. In the event that goods sold are deficient or are faulty, the Seller has the obligation to repair, replace or refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Cancellation

You may cancel your order before the item of your purchase has been dispatched from Merchants. Once your item has left Merchants, your order is not subject to cancellation.

Promotional items including daily deals cannot be cancelled once a purchase has been confirmed.