Phone lines run hot for welfare assistance

Phone lines run hot for welfare assistance

0 개 780 노영례

10707ffd237e0ba720692d3e85062c4c_1586238089_9129.png
 

Around 3000 requests for food parcels have been received by an Auckland Council call centre in the first week of its operation, says Auckland Mayor Phil Goff.

 

Auckland Council has set up a food distribution centre at Spark Arena at the request of the government to help people needing assistance due to the COVID-19 crisis and lockdown.

The government is meeting the cost of the food, while Auckland Council is operating the contact centre to respond to calls for help and coordinating the supply, packaging and delivery of food.

“In particular we are trying to reach out to those who have suffered job losses because of the lockdown, to tide them over until their applications for income support are processed by state agencies,” Phil Goff said.

“We are also assisting groups such as the elderly and the disabled, who are unable to access supermarkets.

“Yesterday we dispatched 800 food parcels and today we will deliver an estimated 1500 packs to those in need. On average we expect to be delivering around 500 packs per day in the immediate future.

“Council workers at our telephone contact centre have been redeployed to take the calls, determining how the callers can best be helped, including with food support and referral to other agencies for specific help.

“Our staff have reported that many of the calls they have received are from people who have not asked for this sort of support before.

“It is really important that every family is able to put food on the table for their children at a time when unexpectedly they are facing financial hardship,” Phil Goff said.

“This is a practical expression of our commitment to help each other as we work through the crisis that our country faces. We are all in this together.

“I acknowledge the work that our council and Auckland Emergency Management staff and our partners at Countdown, Spark Arena and New Zealand Couriers are doing on the ground, and the support of the government for providing the financial means to make this possible,” the mayor said.

Auckland Emergency Management Group Controller Kate Crawford said the service is responding well, despite high demand.

“Pulling an operation of this size together in such a short space of time has been a logistical challenge, but one that the team has risen to.

“Although call volumes have been high, we are committed to helping Aucklanders who require our assistance at this time,” says Kate.

As of 7pm on Monday 6 April, approximately 3000 Aucklanders had contacted the service to request assistance. In addition to requests for the welfare parcels, the service has also fielded calls related to accommodation and the need for other government support services.

The basic food packages are available for Aucklanders who are unable to afford groceries or are in self-isolation with no access to other support networks. Those applying for the package will be assessed for eligibility when they phone in.

Auckland Emergency Management has worked with Countdown to source the contents of the parcels, which include tinned fruit, vegetables and fish, pasta, rice and basic toiletries. New Zealand Couriers is distributing the parcels to households across the Auckland region.

Our contact centre representatives are specially trained to talk to people about sensitive topics like (among other things) income, family or other support. If the person can explain that they are unable to shop for grocery items for one or many of these reasons, and that their need is for food items, their request will be processed.

Aucklanders who need to access the service can call the Auckland Emergency Management helpline on 0800 22 22 96. The helpline is open between 7am and 7pm, seven days a week.

Spark3
Items from food parcels that Auckland Council and Auckland Emergency Management are distributing to people in need during the COVID-19 crisis.

Tower says refunding COVID-19 car claim reduc…

댓글 0 | 조회 320 | 2020.06.05
Kiwi insurer, Tower, has today confirmed that it will be refunding customers $7.2m, due to the lower cost of car claims during the COVID-19 lock-down … 더보기

Concerns over Government's intervention in co…

댓글 0 | 조회 628 | 2020.06.04
The New Zealand Council of Retail Property, which represents many of New Zealand's largest retail property owners, has voicedits concern over the Gove… 더보기

Which property types provide the best rental …

댓글 0 | 조회 461 | 2020.06.04
In the coming months, there are likely to be some ‘bargains’ on offer for property investors, although a slowdown in value growth may well mean more e… 더보기

North Shore feedback vital to help recovery

댓글 0 | 조회 421 | 2020.06.03
North Shore Councillor Chris Darby is urging North Shore residents to step up and have their say on Auckland Council’s Emergency Budget and to progres… 더보기

It's time for a captain's call on level 1

댓글 0 | 조회 501 | 2020.06.03
Prime Minister Jacinda Ardern needs to make a captain's call on moving the country to level 1, Leader of the Opposition Todd Muller says."If we're rea… 더보기

QV House Price Index May 2020 Results

댓글 0 | 조회 971 | 2020.06.03
Property values showing loss of momentum, but full picture still unclearAccording to the May 2020 QV House Price Index (HPI) results out today, the mo… 더보기

Welcome back, we’ve missed you!

댓글 0 | 조회 490 | 2020.06.02
Plan for a bit of extra time when visiting council facilities.Auckland Council buildings and facilities are reopening, and Aucklanders are thrilled t… 더보기

More libraries, pools and venues to reopen ac…

댓글 0 | 조회 485 | 2020.06.01
Auckland Council will reopen the remainder of its libraries and most of its pools across the Auckland region from next week.The reopening, along with … 더보기

Have your say on the Emergency Budget

댓글 0 | 조회 502 | 2020.05.30
Auckland Council yesterday agreed to adopt the Consultation Document for its Emergency Budget 2020/2021, with public feedback open from mid-day 29 May… 더보기

Public transport discounts introduced through…

댓글 0 | 조회 434 | 2020.05.29
Auckland Transport is discounting fares on buses and trains to encourage more people to travel during the day and at night.Throughout June, there will… 더보기

National backs businesses with $10k JobStart

댓글 0 | 조회 728 | 2020.05.29
National will provide a $10,000 cash payment to businesses that hire additional staff as part of our commitment to keeping New Zealanders in jobs, Nat… 더보기

Isolation stories: 53 days of life in lockdow…

댓글 0 | 조회 627 | 2020.05.28
Of the more than 10,000 people who have spent time in managed isolation or quarantine in Auckland, Hamiltonian Tyler Parker is something of an outlier… 더보기

Profit-making resales rise to 97% over March …

댓글 0 | 조회 786 | 2020.05.27
Today CoreLogic delivers one of its most anticipated and popular pieces of analysis, the quarterly Pain & Gain Report:https://www.corelogic.co.nz/… 더보기

CoreLogic Market Pulse - Lockdown Drives Mort…

댓글 0 | 조회 458 | 2020.05.26
The Reserve Bank (RBNZ) has reported that mortgage lending flows in April were about 50% lower than a year ago, withrefinancing likely to have fallen … 더보기

NZ COVID Tracer app questions and answers

댓글 0 | 조회 696 | 2020.05.25
What impact will the app have on contact tracing?The more New Zealanders who download and use NZ COVID Tracer, the more effective it will be. The info… 더보기

ACT releases full list and bios for first 49 …

댓글 0 | 조회 531 | 2020.05.24
ACT has today announced candidates with a range of talents who will stand from Northland to Southland for 49 of the 65 general electorates.The full li… 더보기

Information round up: Week two of Alert Level…

댓글 0 | 조회 757 | 2020.05.24
Week two of Alert Level 2 sees more businesses reopening, children returning to school and more people heading back to their places of work. As a resu… 더보기

A timely mural unveiled for the Karangahape R…

댓글 0 | 조회 383 | 2020.05.23
A new mural has been unveiled on Karangahape Road overbridge, with an encouraging message to the local community as the much-loved street comes to lif… 더보기

Quarantine and managed isolation

댓글 0 | 조회 531 | 2020.05.22
Stopping COVID-19 in its tracksQuarantine and managed isolation: stopping COVID-19 in its tracksAuckland Emergency Management’s COVID-19 response was … 더보기

New Business Improvement District for Henders…

댓글 0 | 조회 554 | 2020.05.21
Central Henderson businesses are in line for a timely boost following the news that the establishment of a new Business Improvement District (BID) has… 더보기

New concept design endorsed for Takapuna town…

댓글 0 | 조회 659 | 2020.05.20
Takapuna locals can now visualise how their future town square will look after the Devonport-Takapuna Local Board endorsed the concept design at its m… 더보기

Aotea / Great Barrier Island's Anamata Shop, …

댓글 0 | 조회 573 | 2020.05.19
And more exciting developments are on the wayThe Anamata Shop – home to the best of Aotea / Great Barrier Island's upcycling and reusable household i… 더보기

Connecting southern Auckland’s future communi…

댓글 0 | 조회 522 | 2020.05.18
Have your say on southern transport transformationAucklanders are invited to have their say on a series of future projects that will improve access a… 더보기

Consumer NZ calls out Air New Zealand over re…

댓글 0 | 조회 1,435 | 2020.05.18
Consumer NZ today lodged aFair Trading Act complaint with the Commerce Commission (PDF 183KB)about Air New Zealand. The complaint calls on the commiss… 더보기

Libraries and fitness centres to reopen next …

댓글 0 | 조회 815 | 2020.05.14
Auckland Council libraries and fitness centres set to reopen next weekAucklanders are set to be reunited with their beloved libraries from next Wednes… 더보기

Transport in Auckland under Alert Level 2

댓글 0 | 조회 1,149 | 2020.05.13
What you need to knowPublic transport services will return to normal levels while we are at Alert Level 2Fare collection on public transport will re-c… 더보기

Serious lessons from Waitakere Hospital COVID…

댓글 0 | 조회 727 | 2020.05.13
The New Zealand Nurses Organisation (NZNO) says it welcomes the incident review report released today by Waitematā District Health Board (DHB) into CO… 더보기

Alert Level 2 information

댓글 0 | 조회 1,573 | 2020.05.12
Moving to Alert Level 2The Government has announced New Zealand will move from Alert Level 3 to Alert Level 2 at 11.59pm on Wednesday 13 May. Until th… 더보기

Go with Tourism brings back free job connecto…

댓글 0 | 조회 759 | 2020.05.12
The government-funded initiative boosts its ability to redeploy displaced tourism workers with job matching and job search services. • Go with Tourism… 더보기

Smoke alarms and sprinklers save lives and pr…

댓글 0 | 조회 334 | 2020.05.12
Smoke alarms and sprinkler systems saved two Auckland businesses yesterday (Monday 11 May) - a local rest home and a surgery practice - after successf… 더보기

10,000 At Home missions completed during lock…

댓글 0 | 조회 1,178 | 2020.05.10
Families participating in the#WeGotThisNZ Lockdown Challengehave completed over 10,000 missions to date.“To get to 10,000 missions is a huge achieveme… 더보기

Keep it local: Regional park facilities remai…

댓글 0 | 조회 818 | 2020.05.09
The weekend looks like it could be a great one for getting outdoors but it is important to keep those excursions local.The country is still at Alert L… 더보기

10 ways to keep warm, save money and care for…

댓글 0 | 조회 1,329 | 2020.05.08
As we head into cooler weather, here are some key tips on how to create a warm, dry home while keeping costs down and caring for the planet.Reduce you… 더보기

New Alert Level 2 information released

댓글 0 | 조회 2,762 | 2020.05.07
We’ve united against Covid-19 and by continuing to work together we can earn the opportunity to move to Alert Level 2. When we move to Alert Level 2 w… 더보기

Gun buyback well run, ongoing work needed

댓글 0 | 조회 513 | 2020.05.07
The Minister of Police says an independent audit of the firearms buyback and amnesty shows it was well run but ongoing vigilance is needed to keep pro… 더보기

Demand for consumer credit declines by more t…

댓글 0 | 조회 738 | 2020.05.07
AUCKLAND, New Zealand, May 7th, 2020: Research released today by Equifax New Zealand shows that consumer credit demand fell by up to 71% during the CO… 더보기

Council adopts Food Safety Information Bylaw …

댓글 0 | 조회 994 | 2020.05.06
Auckland Council has adopted a new Food Safety Information Bylaw 2020, following public consultation from December 2019 to February 2020.The new bylaw… 더보기

Leading-edge technology enables inspections f…

댓글 0 | 조회 351 | 2020.05.05
​While the building industry came to a standstill in COVID-19 Alert Level 4, remote building consents continued thanks to Auckland Council’s leading-e… 더보기

Construction begins to transform Hurstmere Ro…

댓글 0 | 조회 530 | 2020.05.04
Work to transform Hurstmere Road in Takapuna’s town centre into a more open, vibrant and accessible retail destination will begin this week.Welcoming … 더보기

Market confidence will dictate future develop…

댓글 0 | 조회 547 | 2020.05.04
Commercial property owners and developers warn that planned development projects are likely to be postponed or cancelled as market confidence declines… 더보기

Information round up: Week one of Alert Level…

댓글 0 | 조회 797 | 2020.05.03
As we approach our first weekend in alert level 3, we’ve pulled together some of the key information you need to know.Aucklanders have done a great jo… 더보기

Auckland’s city centre vision gets a digital …

댓글 0 | 조회 882 | 2020.05.02
Auckland’s City Centre Masterplan, the visionary document to guide the city centre’s development for the next 20 years, is now accessible to all viaa … 더보기

Government boosts cashflow support for small …

댓글 0 | 조회 884 | 2020.05.01
The Government will provide interest free loans for a year to small businesses impacted by the COVID-19 economic shock to support their immediate cash… 더보기

Update on welfare parcels for Aucklanders

댓글 0 | 조회 825 | 2020.05.01
Since receiving a directive from the National Crisis Management Centre to stand up a welfare assistance service a little over three weeks ago, Aucklan… 더보기

Keep up the good work in Level 3, says Mayor …

댓글 0 | 조회 948 | 2020.04.30
Thank you, Aucklanders, for working so hard during Alert Level 4 to help keep the rate of transmission of COVID-19 to one of the lowest levels of anyw… 더보기

Improved facilities for people walking and cy…

댓글 0 | 조회 571 | 2020.04.29
Auckland Transport (AT) is delivering the first of a rolling set of initiatives on 20 roads and popular walkways across Auckland to assist with safe p… 더보기

Government acts quickly to Keep New Zealand W…

댓글 0 | 조회 1,474 | 2020.04.28
Extra support and resources to ensure as many New Zealanders as possible are in work or preparing for work, have been announced by Social Development … 더보기

Unite to keep everyone safe on our transport …

댓글 0 | 조회 503 | 2020.04.27
AT Chief Executive Shane Ellison asks for kindness in Alert Level 3Unite and be kind on our streets and public transportAucklanders have done an incre… 더보기

Major construction projects to resume in Auck…

댓글 0 | 조회 543 | 2020.04.26
Work on some of Auckland’s major construction projects is set to start again next week when the country moves to Alert Level 3, a move that will progr… 더보기

Local boards embrace technology with business…

댓글 0 | 조회 628 | 2020.04.25
The business of local boards has kept going during alert level 4 thanks to technology, with several boards across Auckland conducting their regular bu… 더보기